Kristoffer Sthen
Senior Consultant

KristofferSthen

10+ years of experience in delivering digital products.
MBA. MSc. PMP. 16x Salesforce Certified.

Career Highlights

Senior Consultant with over a decade of experience delivering digital projects and products for multinational companies. Demonstrated expertise in driving projects, spearheading innovative solutions, and enhancing customer value. Proficient in devising product vision & strategy and leveraging objectives and metrics for direction-setting. I prioritize fostering autonomy, endorsing professional growth, and ensuring meaningful contributions while maintaining an engaging and enjoyable work environment.

Academic Foundations

Double degree: M.Sc. and MBA.

Methodology

PMP-certified, Adept in Agile Development, Scrum, and SAFe frameworks.

Product

Proficient in translating vision into strategy, crafting user stories, setting OKRs, orchestrating user experience design (UX), overseeing user testing, and implementing change management.

Interpersonal Skills

Renowned for straightforward storytelling, fostering cross-functional collaborations, cultivating trust, promoting team growth & autonomy, and nurturing an inclusive organizational culture.

Technological Acumen

16x Salesforce certified, including Developer and Application Architect, Advanced skills in TypeScript/JavaScript (Angular, React), HTML, CSS, Node, SQL. Also proficient in .Net, Sitecore, SharePoint, Jira/Confluence, Azure DevOps, Microsoft Office, and Google Workspace. Always eager to embrace and master new technologies!

Work Experience

10+ years of experience in delivering digital products.

  • Senior Project/Product Manager

    Billerud / Kristoffer Sthen Consulting AB | Dec 2021 - Current

    Senior Project/Product ManagerCustomer Portal

    • Led the design and launch of Billerud’s customer portal, driving the project from inception to production with Azure, .NET, and Angular; directly managed cross-functional team and stakeholder relationships.
    • Executed a successful project turnaround through adept project and team leadership, improving project velocity with Agile methodologies and ensuring the platform's scalability and security.
    • Achieved significant user engagement with over 1,000 active users and 500 MAU by integrating ERP and CRM systems for streamlined access to orders, stock, and invoices.
    Billerud E-Portal
  • Senior Product Owner

    Volvo Cars | Dec 2019 - Nov 2021

    Senior Product OwnerMarketing Automation

    • Launched five markets and deployed four new communication programs to grow our top-line engagement metric from 10.4 million to 26.7 million (206%) YoY 2019/2020 while maintaining an open rate of 36%.
    • Led a product team of 9 developers, building tools enabling our internal teams to create innovative marketing campaigns. Built a healthy and inclusive product team by caring for and empowering members to grow new competencies and capabilities.
    • Set the strategic direction by defining the product vision, product strategy, roadmap, and metrics by collaborating with other product managers, stakeholders, and the team to translate business needs to technical requirements and a great user experience.
    Salesforce
  • Senior Project Manager

    Volvo Cars | Jan 2018 – Dec 2019

    Senior Project ManagerCommunication launch

    • Led a cross-functional communication launch program partnering up with stakeholders from global marketing, product strategy, corporate communications, design, and R&D.
    • Delivered 763 digital assets (copy texts, images, video, social posts) powering the new .com UX
    • Built an internal web app to track product changes with about 350 MAU and 1 500 monthly sessions.
    XC90 Face-lift
  • Product Owner

    Volvo Cars | June 2016 – Jan 2018

    Product OwnerCar Configurator Services

    • Set direction by defining the product vision, strategy, OKRs, backlog and led a team of 6 developers to optimize the back-end services of the Car Configurator (build and price tool).
    • Together with the other product teams, increased completed configurations by 45%, lead generated by 29%, and test drive requests by 58%.
    Car Configurator
  • Project Manager

    Volvo Cars | Jan 2014 – Jun 2015

    Project ManagerMarket Launch volvocars.com

    • Led a central agile team of 6 helping 180 market web editors in 70 markets to take the new design and user experience of the volvocars.com website to market.
    • In total delivered: 13 000 web pages in 18 weeks, on time and within the 20 million SEK budget.
    Volvocars.com
  • Project Manager

    HiQ | Aug 2011 – Jan 2014

    Project ManagerMarket Launch My Volvo

    • Successful launch of the ownership pages in 8 markets, including 21 onsite workshops.
  • Analyst

    Semcon | Aug 2008 – Aug 2011

    AnalystRinghals

    • Quality-planning and requirement analysis in 9 projects tracking some 750 requirements related to software modifications in nuclear reactor protection & reactor control systems.

Education & Certificates

MBA. MSc. PMP. 10x Salesforce Certified.

  • M.B.A.

    BTH | Feb 2019 - Current

    M.B.A.

    MBA Programme at Blekinge Institute of Technology. 2 year part time program - 60 HP.

    MBA Programme
  • M.Sc.

    Chalmers | Aug 2011 - Aug 2014

    M.Sc.

    Master of Science - Industrial Engineering & Management at Chalmers University of Technology. Main field of study: Production and Operations Management.

    Chalmers
  • 16x Salesforce Certified

    Salesforce | Jan 2020 - Current

    16x Salesforce Certified

    • Certified Identity and Access Management Architect
    • Certified Integration Architect
    • Certified Development Lifecycle and Deployment Architect
    • Certified Integration Architect
    • Certified Application Architect
    • Certified Sharing and Visibility Architect
    • Certified Data Architect
    • Certified Platform Developer II
    • Certified Platform Developer I
    • Certified Platform App Builder
    • Certified Administrator
    • Certified JavaScript Developer I
    • Certified Marketing Cloud Administrator
    • Certified Marketing Cloud Consultant
    • Certified Marketing Cloud Developer
    • Certified Marketing Cloud Email Specialist
    Salesforce
  • PMP & PMI-ACP

    PMI | Jun 2019

    PMP & PMI-ACP

    • PMI Agile Certified Practitioner (PMI-ACP)
    • Project Management Professional (PMP)
    PMI
  • Certified Product Owner

    Scrum.org | Aug 2021

    Certified Product Owner

    • PSPO I - PROFESSIONAL SCRUM PRODUCT OWNER™
    • PSPO II - PROFESSIONAL SCRUM PRODUCT OWNER™
    Scrum.org